Level 3 · Complete Co-Host
Guest messages answered. Turnovers coordinated. Problems reported before they become bad reviews.
Complete co-host management for suitable properties around Heathrow. We run the guest side and the property side as one operation — and because cleaning is what we already do, the home itself is looked after by the same team.
Starting price
from20%
management fee + cleaning
A percentage management fee plus the turnover price for each clean. The rate depends on the property, booking volume, platforms and on-site needs. What the fee is calculated on, and how VAT applies, is agreed with you and set out in your written agreement before you sign.
Best for: Owners, investors and remote owners who want the property run as a short stay without running it themselves.
What’s included
The whole operation.
Listing support
Listing copy, house rules and photo guidance set up or tidied. We join as co-host; the account stays yours.
Guest communication
Enquiries, booking questions, arrival instructions and mid-stay requests handled within defined support hours, with an emergency escalation process.
Booking coordination
Reservations, calendar and minimum stays kept in order across the channels we agree for your property.
Calendar and pricing oversight
Prices and gaps reviewed regularly. We explain our reasoning; we don't promise a figure. For whole homes in London, we keep an eye on the nights count.
Turnovers and inspections
Every changeover done to your property's checklist with a photo report, plus scheduled inspections.
Linen and restocking
Organised and recharged at cost, with receipts.
Maintenance coordination
Issues escalated to you, trades arranged within your approval limits, followed up until fixed.
Reviews
Guest reviews responded to, and recurring feedback turned into fixes at the property.
Monthly statement
Income, platform deductions, our fee, cleaning and approved costs on one page. No confusing property economics.
What’s in, what’s not
So you know exactly what you’re paying for.
Not included
- Guaranteed income or occupancy — nobody honest can promise either
- Making an unsuitable property compliant
- 24/7 guest support — we work to defined hours with an emergency process
Stays with you
- The permissions and protections required for the property's intended use
- Safety certificates and fire risk assessment (we'll tell you what we need to see)
- Approving spending above your agreed limit
How it runs
The routine.
- 01
Review and readiness
We diagnose how the property runs now, then confirm it's ready for its intended use before anything goes live.
- 02
Set-up
Operating manual, inventory, checklists, guest messages and your approval limits — in place before the first booking we manage.
- 03
Live operation
Guests, turnovers and upkeep run day to day. You get a monthly statement, and a call when something needs you.
Questions about Complete Co-Host
What is the 20% calculated on?
20% is where our management fee starts, not a fixed rate for every home. What the fee is calculated on, and how VAT applies, is agreed with you and written into your agreement before you sign, so you can compare it properly with other managers.
Why pay a management fee if I can self-manage?
Many owners self-manage well. It's worth paying someone when the coordination starts costing you evenings, reviews or peace of mind. At the review we'll tell you honestly whether you need full management — often Turnover Care or Property Care is enough.
Who receives the booking money?
Our preference is simple: the platform pays you directly, and we're paid our agreed fee separately, either as an invoice or through the platform's co-host payout where available. We confirm the arrangement in writing.
Will I lose control of my listing?
No. We join as a co-host on your account. The listing, payouts and reviews stay yours.
Can you manage Booking.com or direct bookings too?
Airbnb is the channel most owners start with. We can support other channels where the property's set-up allows, and we'll confirm at your review exactly which channels we'll manage — rather than promising it up front.
Two ways to start.
Or call 07886 091926 · WhatsApp us
I want help managing my property
A free review of how the property runs today — cleaning, guests, listing and condition — and plain advice on what would help. No revenue promises, no obligation.
I need reliable turnovers
Cleaning, linen, restocking and checks between stays. Tell us about the property and we'll send a fixed price per turnover.